DEVICE RETURN REQUEST

What you need to know before submitting a Device Return Request:

The Cavius Product Has a 10yr Return-to-base (RTB) Warranty

The All Clear ACGL-001/2PE Device(s) has a 1yr RTB Warranty & ACGL-001WXPE Device(s) has a 2yr RTB Warranty

Please Note : Return-to-base (RTB) means that the Client/user is responsible for the cost of the return of the item(s) for assessment and repair or replacement.

Clients with an active subscription will receive on-site support as part of our Subscription Smoke Alarm Service

Clients with an inactive subscription can either reactivate their subscription to receive on-site support or send the device(s) back at their own cost for assessment and replacement.

Casual Clients can either pay a call out fee of $69.95+GST (each visit) to receive on-site support or send the device(s) back during the warranty period at your own cost for assessment and replacement.

Installation Service Clients can either pay a call out fee of $99.95+GST (each visit) to receive on-site support or send the device(s) back during the warranty period at your own cost for assessment and replacement.

Active subscription means its less than 12mths since the last subscription renewal (and payment), if its outside of this you may either reactivate your subscription to receive on-site support or send the device(s) back at your own cost for assessment and replacement.

Please complete the device return request below

Name *

First

Last

Email *

Phone *

Device Installation Address *

Device Return Address (If Different to Installation Address)

Device Selection *Cavius CAV10All Clear ACGL-XXPEAll Clear ACGL-001WXPEAll Clear ACGL-002PEAll Clear ACGL-003PEAll Clear ACGL-001WXCOWatchman AJ-760SIGoldair AJ-765SIAll Clear Leak Alarm | ACGL-001LKAOther - Please specify in notes

Description of Fault(s) *

File Upload - Supporting Information

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

Submit