Replacement of devices nearing expiration

Only Alarms expiring within 6mths will be replaced at the time of the inspection.

Replacement of 9V (Removable Battery) Alarms – Installed prior to July 1st 2016

Only Expired Alarms will be replaced, except where they are not functioning, Ionisation type (required for compliance) or an expiry date cannot be verified

Safety Working at Height 

Our team carry ladders which allow them to work safely to a maximum height of 3m – If the alarm location requires access above this height and no alternative compliant location can be found (or for any other health & safety reasons) then an additional staff member may be required, in which case an additional charge of $29.00incl GST will apply.

Removal of Extra Smoke Alarms

Additional alarms, not required for compliance purposes  (Including 9V removable battery alarms) will be checked for performance compliance, recorded in our database and managed until expiry date – At which point they will be removed  – However if we receive requests to attend site for troublesome alarms, these will be removed and only replaced if specifically requested by the customer – In which case a charge may apply.

Removal of historic Alarm Base Plates

We will not remove historic alarm base plate from properties

Removal of expired alarms from properties

We will remove ALL expired alarm from properties

Occupants Removing or Damaging Alarms under our management 

Attendance to site is covered under the annual service fee, however any damaged or missing devices within the same 12mth period will be charged for accordingly

Residential Services Only

The scope of our service only encompasses Residential properties and does not include complex wide systems

Interconnected Alarm Systems

Whilst we are able to perform compliance assessment (placement, operation, interconnection and sound level) testing on interconnected alarm systems, this relies on the required literature being left on-site and available to our technicians, access to a hush or silence function is also required – If these are not available or the devices are not able to be verified at compliant, or if the backup battery or another element  requires replacement the customer will be required to contact the service agent for support

If this occurs the customer may request the installation of 10Yr Photo Electric Smoke alarms to ensure compliance while the Interconnected system is assessed