Service Coverage Hours
Standard field operational hours are Monday–Saturday, 8:00am–6:00pm, excluding public holidays. After-hours and extended weekend services are available at our discretion; additional service fees may apply.
Replacement of devices nearing expiration
Only Alarms expiring within 12mths will be replaced at the time of the inspection.
Replacement of 9V (Removable Battery) Alarms – Installed prior to July 1st 2016 & Ionisation Alarms
Devices in Required for Compliance (either Ionisation or 9V) will be removed and replaced with a photoelectric device.
Non-RFC devices are only replaced if specifically requested by the client – In which case a charge may apply for replacement devices.
Safety Working at Height
Our team carry ladders which allow them to work safely to a maximum height of 3m – If the alarm location requires access above this height and no alternative compliant location can be found (or for any other health & safety reasons), then an additional staff member may be required to complete the assessment.
A charge of $29.00 Excl GST will apply.
Removal of Extra Smoke Alarms
Additional alarms, not required for compliance purposes will be checked for performance compliance, recorded in our database and managed until they reach their expiry date. – At which point they will be removed – However, if we receive requests to attend site for troublesome alarms, these will be removed and only replaced if specifically requested by the client – In which case a charge may apply for replacement devices.
Removal of historic Alarm Base Plates
We will remove historic alarm base plate from properties wherever possible
Removal of expired alarms from properties
We will remove ALL expired alarms from properties
Occupants Removing or Damaging Alarms under our management
Attendance to site is covered under the annual service fee. Including any damaged or missing devices, subject to restrictions around a pattern or consistent abuse of this.
Residential Services Only
The scope of our service only encompasses Residential properties and does not include complex wide systems – The client will be required to contact the equipment’s service agent for support.
Interconnected Alarm Systems
Whilst we are able to perform compliance assessment testing on interconnected alarm systems (placement, operation, interconnection and sound level), this relies on the required literature being left on-site and available to our technicians. Access to a hush or silence function is also required (this may include an alarm code) – If these are not available or the devices are not able to be verified as compliant, or if the backup battery or another element requires replacement, the customer will be required to contact the equipment’s service agent for support.
If this occurs the customer may request the installation of 10Yr Photo Electric Smoke alarms to ensure compliance while the Interconnected system is assessed.
Our Family of Smoke Alarm Devices
Model : ACGL-003PE | 10 Year Sealed Battery Photoelectric Smoke Alarm
- Power Source: DC3V (Battery built-in)
- Alarming Decibel: ≥85dB/3m
- Size: (diameter) 95 x41mm
- Visual Alarm Signal: Red LED indicator
- Push to Test
- Warranty | 12th Return to base warranty (RTB) – Please Contact us to for more information
- Please Note : Clients with an active subscription will receive on-site support as part of our Subscription Smoke Alarm Service
Certifications
Model : ACGL-001WXPE | 10 Year Sealed Battery Wireless Interconnected Photoelectric Smoke Alarm
- Working voltage: DC 3V Battery-Non replaceable
- Standby current: <10uA
- Alarm current: <60mA
- Low voltage threshold: 2.6V
- Frequency range: 433.92 MHz
- Alarms Sound Level: 85dB/3m
- Product Life: 10 years
- Battery Life: 10 years
- Internal Connection Range: 20M
- Connect up to a max of 22 units
- Complies with AS3786:2014+A1+A2
- Complies with the NZ building code and NZS 4514:2021.
- Compatible with Both Watchman (AJ-760SI) & Goldair (AJ-765SI) Wireless Devices
- Warranty | 24th Return to base warranty (RTB) – Please Contact us to for more information
Certifications
